FAQ

Where is your product made?
Our bracelets are hand beaded in Westwood, MA. We search the globe for the absolute best beads available.

How long will my order take?
Orders may take 48 hours - 2 weeks to be processed. This may seem like a long time but each Sisco + Berluti piece is hand made with care and
we want to ensure the highest quality possible.
In a rush? Contact us at  customercare@siscoberluti.com
and we may be able to accommodate you. 

Help! My order is incorrect.
Oh dear! Please, contact us immediately at customercare@siscoberluti.com. We will do our absolute best to be sure you are happy with your Sisco + Berluti experience and that you receive the stack you love.

Can I use more than one coupon code at once?
At this time our site does not accommodate more than one coupon code at a time. However, if you spend over $100 you will automatically
get FREE shipping on top of your coupon code.
Happy Stacking!

I really want "___stack" but it’s no longer available...can you remake it?
Sadly, some of our favorite stacks are now retired and won't be coming back. The best way to be aware of restocks and retirement sales is by subscribing to our newsletter.

I love the "___ stack" but don't like one of the bracelets...can you replace
it with another?
Possibly! Contact us at customercare@siscoberluti.com and we will do our best to accommodate any changes you would like made. Please be aware prices are subject to change depending upon desired bead.

I have a boutique that would be a perfect fit for Sisco + Berluti! Can I purchase a wholesale order?
We would love to hear more and are happy to accommodate wholesale orders for boutiques that fit within the Sisco + Berluti brand and aesthetic. Please contact us at customercare@siscoberluti.com. We look forward to hearing from you!

What size are the bracelets?
All of our womens bracelets are a standard 8”, which slight variations depending on the size and shape of the beads. Men’s bracelets are 9”.

Can you make it in my smaller/larger size?
Absolutley! Contact us at customercare@siscoberluti.com for more information.

I want to be a brand rep, how do I apply?
If you are interested in learning more about our brand rep program you can contact our Marketing Coordinator at Adriana@siscoberluti.com

Who can I contact with PR inquiries?
Adriana@siscoberluti.com would be delighted to help you.

What are your shipping policies?
Items purchased will be shipped within 2-5 business days via USPS with standard tracking. Do you offer rush shipping? Because we make our bracelets by hand, it usually takes us a day or two to complete your order. Rush shipping can be done under special circumstances for certain products, but only after the order is completed. Contact us at customercare@siscoberluti.com for more information.

Do you ship internationally?
We do! We ship worldwide via USPS International Mail. Shipping rates range between $20 and $45 USD. What's the transit time? Generally, international orders spend 10-20 business days in transit. Please note, unforeseen circumstances can cause longer international shipping times and Sisco + Berluti can make no date of arrival guarantees.

Will I have to pay duties or taxes?
Unfortunately, yes. We are unable to mark packages as gifts to avoid paying duties and cannot reimburse this fee.

What is your return policy?
Sisco + Berluti is dedicated to maintaining the best possible level of product quality and customer care. We love our products and want to make sure you love them too. If you are unsatisfied, please don't hesitate to contact us at customercare@siscoberluti.com
Please note: One of a Kind items are nonrefundable. Exchanges only. 

For more information about our return policies and details on the return process, please click HERE

How do I care for my Sisco + Berluti Beaded Bracelets?
Each Sisco + Berluti beaded bracelet is hand crafted using a variety of precious and/or semiprecious stones. Be sure to care for your bracelets carefully so that they last a long time.
Some important care instructions include:
Avoid contact with water. Your bracelets should be the last thing you put on in the morning, and the first thing that comes off at night. Do not wear beaded jewelry in the shower, swimming pool, or ocean! Avoid getting it wet as water can weaken the thread and damage beads.
Avoid contact with perfume, lotions, soaps, makeup, and shampoo as these can cause discoloration of the beads. Apply hairspray before you put your bracelet on. Put on your bracelets after your shower and makeup! And don't wear bracelets to bed.
Avoid extremes of temperature. Don't display your bracelet in bright sunlight, as this may discolor the beads. Ideally your bracelets should be stored individually in a soft pouch in a drawer, as this will reduce exposure to light and trauma to the beads if stored in a single box or bag.
Prevent tarnishing. Some beads are silver. To prevent tarnishing, put a small piece of anti-tarnish paper in the bracelet's pouch when stored. This will prevent the inevitable tarnishing silver will do.
To clean your bracelets, purchase a soft, jewelry cloth and carefully use it on the beads. Don't wash your bracelets!! Do not use commercial jewelry cleaner, as this will deteriorate the beads and string. Ultrasonic jewelry cleaners should not be used as they will dull the surface of the beads.
When putting on your bracelets, roll gently over your hand, don't stretch the string, is is sturdy but overstretching may break it.
We hope you enjoy your Sisco + Berluti Bracelets for many years to come!